CUSTOMER SERVICE

Customer Service

At Parker General Contractors we believe that excellent customer service is the foundation for reaching optimal customer satisfaction and building a trusted working relationship with our clients. We guarantee our customer’s expectations are not simply met, but exceeded. We believe great customer service begins with our company’s integrity and dedication. Our team members are knowledgeable and hardworking professionals dedicated to your project’s success. We are committed to your satisfaction. We are never too busy for any of our potential customers, new clients, or long-term customers. We take pride in every project and enjoy working with our customers to continue building the southeast.

On Demand Customer Assistance

We offer an open communication policy with our clients to ensure that each customer can reach us anytime; whether it is by phone, email, on the jobsite or in the office, we are available for your needs. We make it a priority to be readily available to our customers. At Parker General Contractors we are always just a phone call away!

Sustainable Customer Relationships

We value our customers. Building a better way to serve our communities is not only what we do; it’s who we are. We are proud to join your team to help you build your dreams. Parker General Contractors doesn’t just build sustainable projects, we also build long lasting customer relationships; just ask one of our clients.

Satisfaction Guaranteed

We know your projects are extremely important and a valuable asset to our customers, that is why we guarantee customer satisfaction on all projects. With Parker General Contractors, our dedication doesn’t end when you receive the keys; we stand by you for your entire first year to ensure complete customer satisfaction is achieved.

Our Goals, Values and Standards

Our goal as a company has always been to provide our clients with the best customer service in the region, and that is precisely what we do. Our Company’s values are rooted in our dedication to our client’s satisfaction above all else. We go the extra mile to make sure our customers are completely satisfied at all stages of the project’s construction. We set the bar higher than the industry standard, and when working on a project, we aim for excellence. With over 50 years of experience you can depend on us!

Prepared: Staff that is trained and always eager to help is crucial. Our staff is uniquely made up of a blend of male and female employees with various personalities. With this complete package combination, this increases our ability to provide a range of services and present each tailored specifically to a client’s needs and preferences. We attend regular motivational seminars, training workshops and in-house meetings to keep all staff members knowledgeable and hospitable so that each can provide the level of customer service our company expects.

Communication: “You will be judged by what you do, not what you say.” Our company is grounded on being dependable and honest. Within our company we have policies in place to provide our clients efficient follow-ups. Our phone system is designed to give the caller access to speak to someone within the company promptly. Our email system works along the same lines, notifying our staff whether in the office or possibly on a jobsite. Another component of communication we see as essential is to meet our clients’ requests by effective listening. What a customer thinks, says, or feels is important to us and we owe them the service of acknowledging that importance!

Services: An example of standard customer service procedures we use is our warranty policy. During the transition period from final construction into the warranty period our job superintendent’s stay at the project to assist with move in of the owner. As the warranty period is in place, if a correction is needed we provide a genuine repair including the handling of all the coordination for the repair/service call as well as the follow up after to assure all issues were corrected. Another service practice that we have found beneficial to our owners is during weather fluctuations such as winter weather, we contact our past projects’ personnel to remind them of smart weather procedures to use to keep their buildings safe and protected.

As we hope you can see, we care beyond the construction, we appreciate each of our clients’ business and a way we show gratitude is by offering outstanding customer service in return. Exceptional customer service is just that, a gift of good service for being our customer that we owe each of our awesome clients!